All products sold by HyeLighting.com are covered by the manufacturer's warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 877.493.5267 for assistance in processing your claim. HyeLighting.com is in no way liable for any
installation, and is not responsible for any associated expenses incurred.
If within (7) days of receiving your order, any product proves to be defective, contact us immediately. Do not ship the product back without contacting
us first for an (RGA) # and return instructions. After we receive the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement product.
Orders take approximately 2 to 6 weeks for delivery depending on availability. Delivery times are subject to change without notice. HyeLighting.com is in no way responsible for any factory delays. HyeLighting.com will not compensate for delayed orders. Please contact us at 877.493.5267 if your order has not been received in the expected
time frame. We will contact you by e-mail with any backorder information we receive.
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, Fed-Ex, etc.) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.
HOLD ON TO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer's packaging. Products may be returned within 7 days of receiving them. The products must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging intact. All returns are subject to a restocking fee up 50% of the purchase price; custom items, and items over $500 are non-refundable. Restocking fees may vary by manufacturer, so please contact us with any related questions. Your original shipping and processing charges will not be refunded. Orders returned after 7 days or without an RGA # will be refused.
Truck Freight - Large & Oversized Items:
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.
Shipping Lead Times
Hye Lighting strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 818-888-2236 to inquire about expedited shipping services. Mi Casa Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.