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Policies
Warranties:
All products sold by HyeLighting.com are covered by the manufacturer's warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 877.493.5267 for assistance in processing your claim. HyeLighting.com is in no way liable for any
installation, and is not responsible for any associated expenses incurred.
Defective Merchandise:
If within (7) days of receiving your order, any product proves to be defective, contact us immediately. Do not ship the product back without contacting
us first for an (RGA) # and return instructions. After we receive the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement product.
Delivery Time:
Orders take approximately 2 to 6 weeks for delivery depending on availability. Delivery times are subject to change without notice. HyeLighting.com is in no way responsible for any factory delays. HyeLighting.com will not compensate for delayed orders. Please contact us at 877.493.5267 if your order has not been received in the expected
time frame. We will contact you by e-mail with any backorder information we receive.
Shipping Damage:
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, Fed-Ex, etc.) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.
Returns:
HOLD ON TO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer's packaging. Products may be returned within 7 days of receiving them. The products must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging intact. All returns are subject to a restocking fee up 50% of the purchase price; custom items, and items over $500 are non-refundable. Restocking fees may vary by manufacturer, so please contact us with any related questions. Your original shipping and processing charges will not be refunded. Orders returned after 7 days or without an RGA # will be refused.
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